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FAQ

Where can I buy M+D Crutches?

You can order your crutches right here and have them shipped directly to your door.  Or, you can check out our network of Premier Dealers to find one near you.

What is your return policy?

It is our strongest desire that our M+D Crutch is the best solution for our Customer’s ambulatory needs.  In the unlikely event our M+D Crutch fails to meet expectations or does not meet our Customer’s needs, the M+D Crutch(es) may be returned within 14 days of delivery.  The M+D Crutch(es) must be in the original box and “like new” condition. The Customer is responsible for return shipping and a restocking fee of $20.  All returns must be in their original package and shipped to:

Mobility Designed, LLC

1427 W. 9th St., Suite 504

Kansas City, MO  64101

What is the price for a set of M+D Crutches?

$499.00 for a pair and $249.00 for a single crutch. They come in white or black!

Can I buy a single crutch?

Yes. You can order an individual crutch; they are left and right specific.

Are M+D Crutches covered by Medicare?

Mobility Designed is currently not a Medicare DMEPOS supplier and cannot submit a claim to Medicare on your behalf.  Medicare beneficiaries may submit a claim to Medicare for the cost of the crutches but we cannot guarantee that Medicare will provide coverage for these services. Mobility Designed will provide you with the information you need to submit a claim to Medicare for reimbursement including a product invoice and information about the M+D Crutch. Mobility Designed cannot guarantee that reimbursement, if granted, will cover the full cost of the M+D Crutch.

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms1490s-english.pdf

Are M+D Crutches covered by Insurance?

Mobility Designed is not currently billing insurance companies for the purchase of the M+D Crutch. After purchasing the M+D Crutch, you may be able to submit a claim to your insurance company for reimbursement. Coverage will vary by health plan and we cannot guarantee that your health plan will provide coverage for these services. Mobility Designed will provide you with the information you need to submit a claim to your insurance including a product invoice and information about the M+D Crutch. Mobility Designed cannot guarantee that reimbursement if granted, will cover the full cost of the M+D Crutch. Claim submission requirements will vary by health plan. We recommend contacting your health insurance plan via the customer service number on the back of your insurance card in order to understand the process and forms required.

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms1490s-english.pdf

Do they ship internationally?

Currently we are able to ship to the United States, Canada and Mexico.  We are working to make them available all over the world. Sign up for our mailing list to stay tuned for more info on international availability.